Shipping policy
This Shipping Policy describes how Zylon ("we", "us", "our") handles order processing, shipping, and delivery. Please read it carefully before placing an order.
SHIPPING COSTS
We offer free shipping worldwide on all orders. There is no minimum spend and no handling or packaging fees. The price you see at checkout is the price you pay.
Orders shipped internationally may be subject to import duties, taxes, or customs charges levied by the destination country. These charges are set by your local authorities, are outside our control, and are the responsibility of the recipient.
PROCESSING TIMES
All orders are processed within 2-6 business days. Orders are not processed, shipped, or delivered on weekends or public holidays.
If we experience an unusually high volume of orders, processing may be delayed by a few days. If your order is significantly delayed, we will notify you by email.
DELIVERY ESTIMATES
Domestic shipping (within the USA): estimated delivery 2-6 business days.
International shipping: estimated delivery 14-21 business days.
Delivery estimates begin once your order has been processed and dispatched, not from the time the order is placed. International delivery times vary depending on customs clearance in the destination country. All delivery times are estimates and are not guaranteed.
TRACKING
Every order ships with tracking. Once your order has been dispatched, you will receive an email confirmation containing your tracking number. Tracking information may take 2-6 business days to begin updating after dispatch; this is normal and does not indicate a problem with your order. You can also track your order at any time on our Track Your Order page.
LOST, DAMAGED, OR DELAYED SHIPMENTS
All orders are shipped tracked and insured. If your order arrives damaged, does not arrive, or is significantly delayed beyond the estimated delivery window, contact us with your order number and we will resolve it by sending a replacement or issuing a full refund, at your preference.
You do not need to file a claim with the carrier yourself; we will handle any carrier claim on your behalf. Please contact us within 30 days of the expected delivery date so that we can investigate while tracking records remain available. Photographs of any damage help us resolve your case faster.
INCORRECT OR INCOMPLETE ADDRESSES
Please check your shipping address carefully at checkout. If a parcel is returned to us because the address supplied was incorrect or incomplete, we will reship it to a corrected address at no additional cost to you.
SHIPPING RESTRICTIONS
Certain items may be restricted for delivery to some destinations due to size or customs rules governing particular materials. If any item in your order is affected, we will contact you before shipping to arrange an alternative or a refund.
ORDER CHANGES AND CANCELLATIONS
If you need to change or cancel an order, contact us as soon as possible. We can amend or cancel any order that has not yet been dispatched. Once an order has shipped, it is covered by our Refund Policy instead.
RETURNS
Returns are governed by our Refund Policy. In short: you have 30 days from delivery to request a return, and we provide a prepaid return shipping label for approved returns.
CONTACT INFORMATION
Questions about this Shipping Policy or about your order can be sent to us at:
Zylon
Zylon.store@proton.meZrubavel 9, Tel Aviv, 6801309 ,Israel
+972 50 314 7029