Return Policy
Returns made simple
We want you to love what you ordered. If something isn't right, you have 30 days from the day your order arrives to request a return — for any reason.
What can be returned
To be eligible for a return, your item must be:
- In the same condition you received it — unused and undamaged
- In its original packaging, with any tags still attached
- Accompanied by your receipt or proof of purchase
Please don't send anything back before contacting us. Items returned without an approved return request cannot be accepted.
How to start a return
Email us at Zylon.store@proton.me with your order number and a short note about what went wrong. We reply to every request.
Once your return is approved, we send you a prepaid return shipping label along with simple instructions on where to send your package. You don't pay to return an item to us.
Damaged, defective, or wrong items
Please check your order as soon as it arrives. If anything is damaged, defective, or not what you ordered, contact us right away and we'll make it right — a replacement or a full refund, whichever you prefer. Photos help us resolve it faster.
Items we can't accept
- Perishable goods, such as food, flowers, or plants
- Custom or personalised products, including special orders
- Personal care goods, such as beauty products
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
If you're unsure whether your item qualifies, just ask us before you order.
Exchanges
The fastest way to get the item you want is to return the one you have. Once your return is accepted, place a new order for the replacement.
European Union — 14 day cooling off period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason and without justification. The item must be unused, in its original packaging with tags attached, and accompanied by proof of purchase. This right is in addition to our 30-day return window.
Refunds
We'll let you know as soon as we've received and inspected your return. If it's approved, your refund goes back to your original payment method within 10 business days.
Bear in mind that your bank or card issuer may need extra time to post the refund to your account. If more than 15 business days have passed since we approved your return and you still haven't seen it, contact us and we'll chase it up.
Questions
We're a small team and we read every message.
Email: Zylon.store@proton.me
Phone: +972 50 314 7029
Zylon, Zrubavel 9, Tel Aviv 6801309, Israel
This page summarises our refund policy in plain language. Our full legal Refund Policy applies to all orders.